FAQs

1. Exchanges

We allow exchanges in size or style within 7 days of purchase. Please make sure items are undamaged, unwashed and unused. 

Exchanges will only be allowed for REGULAR sizes. Custom fit sizes are non-returnable.

We only ship the new items once we have received the items to returm. If we cannot readily provide the new item, pls allow 1-2 weeks for production. 

Shipping charges for return and new shipment will be in care of customer. 

2. Uniform Care Instructions 

All our uniforms can be hand washed and machine washed. Please DO NOT BLEACH our uniforms as this will cause discoloration. 

3. Custom Orders 

Yes, we customize! All the colors and prints we offer can be made into the Fiora style you prefer. We have no minimum quantity for Fiora customized pieces. There is an additional charge for Fiora style customization. 

For customization of styles we do not offer, kindly contact us directly. Customized styles has a minimum of at least 10 pcs. 

All customized orders have at least two weeks lead time.

4. Delivery and Pick up

Store pick up is available for Ayala Alabang Village residents or nearby villages. 

Customers may also book their own delivery service. 

For customers that do not wish to book their own delivery service, we deliver for a set fee within Metro Manila, Antipolo, Rizal and Cavite. The delivery fee gets added to your cart upon check out. Delivery fees are inclusive of service fees. 

Provincial orders are sent by LBC or JRS. Shipping fees vary depending on size of items and location of province. Please expect a message from us on the delivery fee of your parcel after you have checked out. 

5. Payment Options

Bank of the Philippine Islands (BPI)

Banco de Oro (BDO Unibank, Inc.)

Gcash

  

Cash and Check Upon Pick Up for Store Picks ONLY

Check payments should be paid to Marlene Amoranto. Please DO NOT FOLD the checks. 

6. Store Hours

During the pandemic, we will NOT be entertaining walk-in customers in Ayala Alabang Village. 

Pls follow our social media pages for any announcements. 

For all other inquiries sent to our website, our office hours is Monday-Fri, 8am-5pm.